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This Refund & Cancellation Policy explains the general policies applicable to purchases and paid services provided through It's What I Got LLC.
It's What I Got LLC operates as a community marketplace that may allow independent users to list, sell, purchase, trade, or exchange products and services.
Unless specifically stated otherwise, transactions between buyers and sellers are transactions between those parties.
The Company is generally not the seller or manufacturer of products listed by users and does not automatically provide refunds for transactions between users.
Any refund, return, cancellation, exchange, or dispute relating to a transaction between a buyer and seller should first be addressed directly between the parties involved.
Certain features, promotional services, listings, subscriptions, advertisements, or other services offered directly by the Company may require payment.
Where a specific service has its own refund or cancellation terms, those terms will apply to that purchase.
Fees paid for listing, advertising, promotional placement, or similar services may be non-refundable once the applicable service has been provided, published, activated, or initiated, unless otherwise stated at the time of purchase.
If you believe you have been charged more than once for the same Company service or believe a payment was made in error, please contact us promptly with the relevant transaction information.
We will review the matter and determine whether an adjustment or refund is appropriate.
Where cancellation is permitted, cancellation requests should be submitted as soon as possible.
Cancellation does not automatically entitle a user to a refund for services that have already been provided or initiated.
When a refund is approved, it will generally be issued to the original payment method where reasonably possible.
The time required for the refund to appear in your account may depend on the payment processor or financial institution.
The Company is not responsible for resolving private disputes between buyers and sellers unless we expressly agree to assist.
Users are encouraged to communicate directly and maintain appropriate records of their transactions.
For questions regarding a Company payment, refund, or cancellation request, please contact:
It's What I Got LLCPlease include your name, transaction information, and a description of your request so we can review it.
